If you want to make suggestions, offer compliments or have your complaint heard, you have several options. Formal complaints need to be in writing.
Wetside has a Feedback Form that can be used for any feedback, including complaints, which is available in the tenants section of our website (link below), at our office, or you can request one to be sent to you by calling 08 8155 6070.
Please write to us within two weeks of the event or issue you are unhappy about. If you have raised the matter informally or verbally and wish to make it formal, you will need to contact us within two weeks of our response to your informal complaint.
To access a copy of our Feedback, Complaints and Appeals brochure, please click on the picture of the brochure above.
The appeals process is available to tenants residing in Westside Housing Association Inc. properties. This is a two part process with internal and external appeal mechanisms.
Please click on the link below to view information on your rights as a tenant and the appeal process or contact us for more information and your rights as a tenant.