Maintenance Request

If the maintenance is an emergency DO NOT fill out this form, please contact the office on 8155 6081 and we will assist you or if calling after-hours you will be diverted to our emergency contact telephone.

 

Westside Housing Association will provide and maintain its properties in a good state of repair.

Westside Housing Association has developed minimum property standards and we will ensure that the properties we manage meet these standards. This includes ensuring that we attend to both large items, e.g. new kitchens and also less expensive items such as repairing flyscreens.

How do residents make a request for repairs?

Residents can call the office directly on 8155 6070, come into our office or fill in a Maintenance Request form. Westside Housing Association keeps records of all correspondence and this may become very important at the end of your tenancy.

How long should residents wait for things to be fixed?

Westside Housing Association will always endeavor to have maintenance matters attended to within the following timeframes:

Priority 1 (Emergency Repairs)

Issues that are a threat to the tenants’ health or safety or there is a risk of serious property damage will be responded to within 24 hours.

Priority 2 (Urgent Repairs)

Will be responded to within 7 days.

Priority 3 (Routine Repairs)

Will be responded to within 30 days.

What type of maintenance will Westside Housing Association attend to?

There are some items that tenants commonly request that we are unable to assist with. Some of these matters are:

  • Supply and installation of air conditioners or heating
  • Mowing of lawns and edges and removal of green waste
  • Patios or pergolas
  • Telephone supply and connections
  • Installation of satellite or other Pay-TV services
  • Supply and installation of grills, grids or shutters to windows
  • Some types of pest control such as rats, mice and cockroaches

Please see our by-laws for other items that Westside Housing Association doesn’t cover.

Can tenants organise work to the property if they are willing to pay for it?

If tenants wish to undertake maintenance themselves, they must apply in writing. Residents should speak to one of our Tenancy Officers who will provide them with all of the conditions that residents might have to meet. Tenants will then receive written confirmation to go ahead with the work.

These conditions can vary depending on the type of work being done.

How do residents contact Westside Housing Association outside of office hours?

Please contact Westside Housing Association on (08) 8155 6081 this is our after hours maintenance number. You should only use this service if the problem is likely to cause injury to you or another person, serious damage to your property, or extreme inconvenience / discomfort.

Examples include faulty Residual Current Devices (RCDs), gas or major water leaks, or no power.

After hours maintenance is very expensive and we need to advise you that if you use this service and the problem is not of the type described above, an after-hours charge may apply.

What can residents do if things are taking too long to get fixed?

Tenants should speak with their Tenancy Officer. Westside Housing Association also has a formal complaints and appeal process, where residents can have their issues further investigated and resolved. Please contact us for further information.