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Terms and Conditions

Any information that you provide to Westside Housing is treated confidentially.

Consenting to Disclosure

We are more than pleased to deal with someone who is acting on your behalf, but this can only be done with your written approval (or if you are present at the time of any discussions). A Disclosure Consent form must be signed by you and this form is available from our office. (If you are an applicant for housing, simply complete the Disclosure section in our application form).

Note: You must complete a Disclosure Consent form even if an individual or organisation has previously made representations on your behalf.

Security of Information

Information held about clients is maintained securely in our office. When the information held about you is no longer considered relevant, it is destroyed.

Westside Housing Association Inc. Security Policy

Westside Housing Association Inc. uses the Paypal Payment Gateway for its online transactions. Paypal processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Paypal gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Westside Housing Association Inc. or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within Paypal’s bank-grade data centre, further protecting your credit card data.

Donation Policy

After Donation online, you will receive an email confirmation from Paypal containing your donation details (if you have provided your email address). We will normally confirm receipt of your donation within a few minutes of donating.

Confidentiality in our Staff Team

All of our staff are aware of privacy laws and strictly uphold our policies and internal practices concerning your confidentiality.

Confidentiality cannot be maintained by one worker, but will be observed within the staff team. For example, if you provide information to one staff member, we will not guarantee that this will not be shared with other staff.

Often, we need to share this information amongst staff to help us make better and fairer decisions about your tenancy or housing application.

Access to Information

You will have access to any file or written record about you, and may request access to this information.

We will only deny a request for information in exceptional circumstances. This may include:

  • the information would breach the privacy of others;
  • providing the information would be illegal;
  • providing the information could affect the health and safety of others.

Exclusions to these policies:

Sometimes, we can be legally required to provide information on any applicant or tenant. This may include police or Centrelink investigations, Court orders and subpoenas. In these cases, we have no alternative but to supply the information we have.

Wherever we are able to, we will inform you of what information has been supplied.